Tengri Vertex LLC

Privacy notice

Last updated October 8, 2026

This notice explains how Tengri Vertex LLC (“we”, “RememberCam”) handles personal information on remembercam.com, in sales and support, and in the RememberCam app. It is not legal advice.

Who we are

Tengri Vertex LLC runs this site and sells RememberCam. Send privacy requests to privacy@tengrivertex.com with the subject “Privacy request”. Sales mail goes to sales@remembercam.com. We do not publish a street address on this page.

Camera footage and the app

The RememberCam app runs on your computer. It records your cameras and builds its search data there. That data includes:

• video, without sound;
• small pictures of the people and vehicles it spots, with their boxes, paths, and search data;
• alerts, the areas you draw, and counts;
• your settings, camera addresses and passwords, and any AI keys you add.

It all stays on your computer, or on the drive you choose. We do not receive it, and we cannot see, export, or delete it for you.

The app does not recognize faces, read license plates, or record sound. It can find people or vehicles that look alike across your cameras. Video and pictures show whatever your cameras see, including faces and plates.

The app has no analytics, usage tracking, or crash reports. It checks its license and looks for app updates as described below. Those requests do not include your footage, camera settings, passwords, or AI keys.

When the app goes online

The app uses the internet for its license, for automatic updates, and for the optional features below:

• License. When you paste your key, the app sends it to remembercam.com with this computer's name and a one-way code made from this computer's own ID (not the ID itself). Once a day, and when you click Check now, it sends the license's number and that code, to learn about a renewal, a refund, or the key moving to another computer. Cloudflare serves these requests and receives your IP address, the date and time, and the request's user agent.
• App updates. The app checks remembercam.com at startup and every six hours. It downloads a new version when one is available. Cloudflare serves these requests and receives your IP address, the date and time, the requested file, and the request's user agent. The app tells you when an update is ready and normally installs it between 3:00 and 4:00 in your computer's local time, or when you next start it.
• Built-in AI download. When you click to download it, the app gets the AI model from Hugging Face. It sends no information about you, but Hugging Face sees your IP address.
• Cloud AI. If you add a key for Google Gemini, OpenAI, or Anthropic, and agree to send a picture, the app sends that provider one still picture, your question, and the earlier text of that conversation. It never sends video. The provider's terms decide how long it keeps that data, and whether it may use it for training.
• Watching from your phone. If you pair a phone, video goes from your computer to your phone over your own network, or over Tailscale if you use it. It does not pass through us.
• Open without a warning. This option is off unless you turn it on, in Settings, Phones. It lets your phones open the app with no security warning. While it is on, the app sends remembercam.com your computer's local network address, such as 192.168.1.20: when you turn it on, when the address changes, and once a day. We publish that address in public DNS, the internet's address book, under a random name for your license, such as k7q2m9tx3ab4.lan.remembercam.com. Anyone can look up the address, but it works only inside your network, and only phones you pair can open the app. The app then gets a security certificate for that name from Let's Encrypt, a separate service. The certificate's key is made on your computer and stays there. Public certificate logs list the name, as they list every website's. The name holds no footage, camera details, or business name. When you turn the option off, or your key moves to another computer or is refunded, the app asks Let's Encrypt to revoke the certificate and deletes it and its keys, and we delete the address from our DNS. If your computer stops reaching us, we delete the address within 4 days. Copies can stay in the logs listed under “How long we keep it”, and in services that record public DNS.

To find and record cameras, the app also talks to devices on your local network. That traffic stays on your network.

People in camera footage

If you appear in footage from a business that uses RememberCam, that business decides what it records and how long it keeps it. Please ask that business about the footage. We do not hold it, and we cannot access it. If police or anyone else asks us for footage, we send them to that business.

What this site collects

• Early-access list: your email.
• Demo request: your name, email, company (optional), and what you need to find (optional).
• Email you send us, and our replies.
• If you buy: your email, your business name, billing details, what you bought, and invoices. Stripe takes your card. We never see the full card number.
• Your license: its key, your email and business name, the number of cameras, its dates, the computer it is on (that computer's name and the one-way code), a random name for phones, and a one-way code of a token the app keeps. If you turn on “Open without a warning”: your computer's local network address.
• Basic logs: IP address, browser type, date and time, and the page requested.

Why we use it

We use this information to reply to you, to send the one email when the app is ready, to set up and support RememberCam, to send and check your license, to bill and keep business records, to prevent abuse, and to meet legal duties. We also use business contact details for product and partner communications where permitted, and to honor your email preferences. We do not use your camera footage or app activity for advertising.

Each marketing email's opt-out link identifies its recipient with a random code, not an email address. We keep the address, a one-way code of the link, and when the link was created. Clicking it records the opt-out immediately. We send no confirmation email. The opt-out page has no analytics or advertising scripts.

Cookies and storage on your device

This site sets no cookies of its own. Cloudflare Web Analytics counts visits without cookies. Our forms use Cloudflare Turnstile to check that a person sent them. Turnstile may receive your IP address and browser data, and may set a cookie for that check.

We do not use advertising cookies, and we do not track you across other companies' sites. A Do Not Track signal does not change these practices, because we do not do that tracking. This is our notice under the California Online Privacy Protection Act.

Who else processes it

• Cloudflare runs this site, serves app updates and license checks, stores form entries, licenses and email preferences, counts visits, runs Turnstile, and holds the DNS records for “Open without a warning”.
• Stripe takes payments, keeps your card and subscription, and runs the pages where you pay and manage them. Stripe's own privacy policy applies on those pages.
• Amazon Web Services sends our email, including your license key and the note that confirms your demo request.
• Google Workspace holds our email inbox.

They process the information only for those jobs. We may also disclose information if the law requires it, to protect people, the service, or our rights, or to a buyer of our business who must follow this notice.

If you turn on “Open without a warning”, Let's Encrypt, a separate nonprofit service, gets the name and your network's public IP address. It keeps them for at least two years and may publish them. It is not our service provider, and its own privacy policy applies (letsencrypt.org/privacy).

We do not sell personal information. We do not share it for cross-context behavioral advertising. In the 12 months before October 1, 2026, we did not sell or share personal information, as those words are used in the California Consumer Privacy Act.

How long we keep it

• Early-access emails: until we send the one email when the app is ready, or until you ask us to remove yours.
• Email opt-outs and their links: while we operate RememberCam marketing, so an old link still works and importing a list again does not cause another marketing email. We keep the address and opt-out date only to honor the preference.
• Demo requests and the email about them: up to four years after our last message about that request, unless a tax, legal, or security duty requires longer.
• Licenses, customer and billing records: while you hold the license, then as long as tax and accounting law requires.
• Server logs: Cloudflare keeps them for a few days.
• Your computer's local network address for “Open without a warning”: while the option is on. If your computer stops reaching us, we delete it within 4 days.
• The random name for phones: as long as your license record.
• Copies of that address and name: database backups, up to 30 days; Cloudflare's log of DNS changes, 18 months; Cloudflare's lookup statistics, 31 days; Let's Encrypt, at least two years; public certificate logs, for good.

Security

Access to the systems that run this site is limited to the people who operate them. We do not hold a SOC 2, ISO 27001, or similar certificate. No method of transmission or storage is perfectly secure.

The app keeps your footage, camera passwords, and AI keys on your computer. Protect that computer: encrypt its disk (FileVault on a Mac), use a strong password, and limit who can sign in to it. The app can also ask for a passcode before it opens. With “Open without a warning” on, anyone can look up your computer's local network address, but only phones you pair can open the app.

California privacy rights

If you are a California resident, you may ask us to know, correct, or delete the personal information this notice covers, subject to the exceptions the law allows. You may ask us not to sell or share it. We do not sell or share, so there is nothing to switch off, and we will confirm that in writing. We will not discriminate against you for making a request.

We verify a request by matching it to the email we hold. An authorized agent may submit one with proof of authority. We respond within 45 days, and we may take another 45 days if we tell you why. If we deny a request, reply to that decision and we will review it. We do not share personal information with other companies for their own direct marketing.

Categories we have collected: identifiers (name, email, company, IP address, the one-way code made from a computer's ID, a computer's name, its name for phones, and its local network address), commercial information about purchases, and internet activity in the form of request logs. We do not seek government identifiers, precise location, or biometric information. We do not receive camera footage.

Children

This site and RememberCam are for businesses. We do not knowingly collect personal information from anyone under 16. If you believe we have, write to us and we will delete it.

People outside the United States

We are a business in the United States. We keep form entries in North America. If you write to us from another country, we process that information in the United States and wherever the providers above operate.

If you turn on “Open without a warning”, your computer's local network address goes to Cloudflare in the United States (cloudflare.com/privacypolicy): when you turn it on, when the address changes, and once a day, so your phones can find your computer. Let's Encrypt in the United States (letsencrypt.org/privacy) gets the name and your network's public IP address from your computer each time it issues or revokes a certificate. They keep them as “How long we keep it” says. We use them only to give you the option you turned on. To avoid this, leave the option off. You may also complain to your data protection authority.

We have not certified to the EU-U.S. Data Privacy Framework, and this page does not name a European representative. If you are in the European Economic Area, the United Kingdom, or Switzerland, you may still email us to access, correct, or delete the information this notice covers, or to stop sales follow-up.

Your choices

• Leave optional fields blank.
• Use the opt-out link in a marketing email to stop future marketing emails. Viewing our site, buying a license or submitting another form does not clear that preference. Receipts, license delivery and replies you request remain available.
• Ask us to delete your email or demo request. We keep the minimum opt-out record needed to avoid contacting you again.
• In the app, you choose which cameras to add, what happens when the disk is full, whether to use cloud AI, whether to pair a phone, and whether to turn on “Open without a warning”. You can delete footage at any time.

Changes

We post updates on this page and change the date. Before we release an app version that changes what the app sends over the internet, we update this notice.

Contact

Tengri Vertex LLC. Privacy: privacy@tengrivertex.com, subject “Privacy request”. Sales: sales@remembercam.com. Legal: legal@tengrivertex.com.